Refund policy

At Prime Kitchen Desk, we want every kitchen accessory you order to serve a useful purpose in your home. Whether you are opening a favorite bottled beverage, organizing freshly washed dishes, or creating extra storage space with practical kitchen hooks, we want your shopping experience to be straightforward and dependable.

If an item does not meet your expectations, arrives damaged, or is different from what you ordered, please review the return and refund terms below.

1.1 Return Eligibility

Customers may request a return within 30 days after delivery for eligible purchases.

To qualify for a standard return, an item should:

  • Be unused and in its original condition.

  • Be clean and free from food residue, grease, moisture, stains, or other signs of use.

  • Include its original packaging, accessories, components, and any included instructions, where reasonably available.

  • Be accompanied by the order number or another reasonable proof of purchase.

For kitchen products, cleanliness is particularly important. Dish racks and kitchen hooks that have been installed, exposed to prolonged moisture, or used to hold dishes or utensils may not qualify for a change-of-mind return if their condition prevents us from safely and reasonably inspecting or reselling them.

Bottle openers that show scratches, residue, wear, or other signs of use may also be ineligible for a standard preference-based return.

These condition requirements do not restrict any rights you may have when an item is defective, damaged, incorrectly supplied, or materially different from its description.

1.2 Items That May Be Returned

Eligible products may include:

  • Beer bottle openers: Products that remain unused, complete, and in their original condition.

  • Dish and utensil drying racks: Unused racks with all supplied components, drainage accessories, and assembly parts, if included.

  • Kitchen storage hooks: Unused hooks and mounting accessories, where supplied, with their original components intact.

If a product is sold as a set or includes several coordinated pieces, the complete set should generally be returned together unless we have agreed otherwise or applicable law provides a different remedy.

1.3 Damaged, Defective, or Incorrect Products

Please inspect your delivery when it arrives. If you receive a damaged, defective, incomplete, or incorrect product, contact us as soon as reasonably possible at:

Email: [email protected]

Please include:

  • Your order number.

  • The name of the affected product.

  • A brief explanation of the problem.

  • Clear photographs of the item and its packaging, if the issue can be photographed.

For example, please let us know if a bottle opener arrives bent or broken, a drying rack is missing an essential component, a rack has a manufacturing defect, or a kitchen hook is materially different from the item shown in the product listing.

We will review the information and explain the available resolution. Depending on the circumstances and applicable law, this may include a replacement, repair where appropriate, refund, or another suitable remedy.

Customers are not required to accept a standard change-of-mind return process in place of remedies provided by applicable consumer-protection laws.

1.4 How to Request a Return

To begin a return:

  1. Email [email protected] with your order number and reason for the return.

  2. Wait for our response and return instructions before sending the product.

  3. Pack the item carefully to reduce the risk of damage during transit.

  4. Send the approved return to the return address provided below, unless we give you different written instructions.

Return Address:

U.S. WAGON WHEELS LLC
2930 CONNER LANE
KISSIMMEE, FL 34741
United States

Please do not send merchandise to an address different from the approved return destination without first contacting us.

1.5 Return Shipping Costs

For a standard return based on personal preference, such as choosing the wrong style or deciding that an item is no longer needed, the customer is generally responsible for return shipping costs.

If the return is due to our error, an incorrect shipment, or a product that is confirmed to be defective or damaged, we will review the circumstances and arrange an appropriate resolution, including return-shipping assistance where required by law.

Original shipping charges, if any, will be handled in accordance with the reason for the return and applicable legal requirements.

1.6 Refund Processing

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be submitted to the original payment method within 5–10 business days after the return review is completed. The time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

Refunds may include:

  • The purchase price of the eligible returned merchandise.

  • Applicable taxes, where required.

  • Shipping charges or other amounts where a refund is required by law or appropriate to the circumstances.

A refund will not be replaced with store credit or a voucher when applicable law requires a monetary refund.

1.7 Exchanges

If you would prefer another product, please contact us to ask whether an exchange is available.

Exchanges depend on product availability and the condition of the original merchandise. If an exchange cannot be arranged, we may explain the return-and-repurchase process instead.

1.8 Order Cancellation Requests

If you wish to cancel an order, contact us promptly at [email protected].

We will make reasonable efforts to stop an order that has not entered fulfillment or shipment. Once an order has been dispatched, cancellation may no longer be possible, and you may need to follow the return procedure after delivery.

Nothing in this section limits cancellation or refund rights that apply under law.

1.9 Refunds for Delayed or Unshipped Orders

If we cannot ship an order within the time stated at checkout or within the time required by applicable law, we will provide the notices and options required by the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule. Depending on the circumstances, customers may be offered the choice to agree to a delay or cancel for a prompt refund.


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1.10 Contact Us About Returns

For questions about return eligibility, damaged goods, refunds, or exchanges, contact:

U.S. WAGON WHEELS LLC
Email: [email protected]
Address: 2930 CONNER LANE, KISSIMMEE, FL 34741, United States